Cloud Hosting Built for Australian Business

1. About Us

South East Cloud Pty Ltd (ABN 55 154 034 456) operates as a web hosting provider based in Australia. By using our services you agree to be bound by these Terms and Conditions.

2. Services & Plans

We offer the following hosting plans, all hosted on Google Cloud infrastructure in Sydney, Australia:

• Basic ($250/yr inc. GST) — 2GB storage, 30GB bandwidth/month, daily backups, free SSL, cPanel.
• Professional ($350/yr inc. GST) — 4GB storage, 60GB bandwidth/month, daily and weekly backups, Cloudflare firewall, phone support, unlimited subdomains.
• Elite ($550/yr inc. GST) — 7GB storage, 100GB bandwidth/month, dedicated account manager, unlimited subdomains.
• Custom (pricing on application) — Custom storage, bandwidth, multiple websites, and infrastructure. Terms agreed individually.

All plans include cPanel, free SSL, free malware scanning, unlimited domain parking, and Australian-based hosting.

3. Migration Service

Our migration service is a one-time add-on for $199 inc. GST. It includes full website file migration, database migration, email account migration, DNS configuration, SSL setup, pre and post-migration testing, zero downtime, and 7 days of post-migration support. Credentials provided for migration purposes are deleted immediately upon completion.

4. Billing & Payment

• All prices are in Australian Dollars (AUD) and include GST.
• Hosting plans are billed annually in advance.
• Renewal invoices will be issued 30 days prior to your renewal date.
• Failure to pay within 14 days of the due date may result in service suspension.
• We reserve the right to adjust pricing with 30 days written notice.

5. 30-Day Money-Back Guarantee

If you are not satisfied with your hosting service, you may request a full refund within 30 days of your initial purchase. This applies to new accounts only and does not cover renewal payments, domain registrations, or the migration service add-on.

6. Service Availability

We monitor all hosted services continuously and respond promptly to any incidents. While we use enterprise-grade Google Cloud infrastructure and take every measure to ensure availability, we do not guarantee specific uptime percentages. In the event of a service outage, affected customers may request a pro-rata service credit at our discretion.

7. Acceptable Use

You agree not to use our services to host or distribute:

• Illegal content or material that violates Australian law
• Spam, phishing, or malware
• Content that infringes intellectual property rights
• Content that excessively consumes server resources or impacts other customers

We reserve the right to suspend or terminate accounts that breach this policy without notice or refund.

8. Backups

We perform daily backups on all plans (daily and weekly on Professional, Elite, and Custom). While we take every care, backups are provided as a courtesy. We strongly recommend customers maintain their own independent backups. South East Cloud is not liable for data loss.

9. Data Sovereignty & Privacy

All customer data is stored in Australia on Google Cloud infrastructure in Sydney. We do not sell or share your personal data with third parties except as required to deliver our services or as required by Australian law. We comply with the Australian Privacy Act 1988.

10. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law, South East Cloud's total liability to you for any claim is limited to the amount you paid us in the three months preceding the claim. We are not liable for indirect, consequential, or economic loss.

11. Account Cancellation

You may cancel your account at any time by contacting [email protected]. Cancellations take effect at the end of the current billing period. No partial refunds are provided for unused portions of an annual plan beyond the 30-day money-back window.

12. Changes to These Terms

We may update these Terms and Conditions from time to time. We will notify existing customers of material changes via email with at least 14 days notice.

13. Governing Law

These terms are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

14. Contact

For any questions regarding these terms, please contact us at [email protected].